Terms of Conditions

Welcome to the SoftonHost (Private) Limited website. By accessing and utilizing our website and services, you agree to comply with the terms and conditions outlined below. It is important to note that your use of SoftonHost’s services automatically signifies your acceptance of these terms. We encourage you to carefully review the following terms and conditions before proceeding further. If you do not agree with any part of these terms, we kindly ask you to refrain from using our services.

2. Services Overview:

Web Hosting: Our web hosting services offer reliable and secure hosting solutions for websites of all sizes, ensuring optimal performance and uptime.
Business Hosting: Tailored specifically for businesses, our hosting services for businesses provide scalable and feature-rich hosting environments to support your enterprise requirements.
Reseller Hosting: Entrepreneurs and businesses can take advantage of our reseller hosting packages, allowing you to resell our hosting services under your brand with ease.
VPS & Dedicated Servers: Experience unparalleled control and performance with our Virtual Private Server (VPS) and Dedicated Server solutions, designed to meet the demands of resource-intensive applications and websites.
Web Designing & Development: Our expert team offers professional web designing and development services, creating visually appealing and functional websites tailored to your specifications.
Graphic Designing & Branding: Elevate your brand identity with our graphic designing and branding services, encompassing logo design, marketing collateral, and brand strategy to make a lasting impression.
Social Media Marketing (SMM): Boost your online presence and engage with your audience through our Social Media Marketing (SMM) services, tailored to enhance brand visibility and customer interaction across various platforms.
SEO Services: Improve your website’s search engine visibility with our Search Engine Optimization (SEO) services, employing proven strategies to enhance rankings and drive organic traffic.

2. User Accounts:

Account Creation Process:
  • To create an account with SoftonHost, visit our website’s registration page.
  • Provide accurate and up-to-date information, including a valid email address.
  • Follow the instructions to complete the registration process.
Confidentiality Responsibilities:
  • Users are responsible for maintaining the confidentiality of their SoftonHost account information.
  • Keep login credentials secure and refrain from sharing them with unauthorized individuals.
  • Promptly notify SoftonHost if there is any suspicion of unauthorized access to the account.
Right to Suspend or Terminate Accounts:
  • SoftonHost reserves the right to suspend or terminate user accounts in the event of violations of our terms and conditions.
  • Violations may include but are not limited to illegal activities, misuse of services, or non-compliance with our policies.
Notification of Suspension or Termination:
  • In cases of account suspension or termination, SoftonHost will make reasonable efforts to notify users via the email address associated with the account.
  • Users will be informed of the reason for suspension or termination and any necessary steps for resolution.
Appeals Process:
  • Users have the right to appeal account suspension or termination by contacting our support team through designated channels.
  • SoftonHost will promptly review appeals and take corrective actions if warranted.
Reactivation of Accounts:
  • Upon resolution of issues leading to suspension, users may request the reactivation of their accounts.
  • Reactivation is subject to SoftonHost’s discretion and adherence to the terms and conditions.
By creating an account with SoftonHost, users acknowledge and agree to comply with these account-related policies. SoftonHost is committed to maintaining a secure environment and reserves the right to enforce these measures to safeguard the integrity of our services.

Payment and Billing:

Pricing Structure: SoftonHost maintains a clear and straightforward pricing structure for its services. Detailed information regarding the costs associated with each service can be found on our website’s pricing page. We believe in transparency to help users make informed decisions about the services that best suit their needs.

Accepted Payment Methods: To enhance user convenience, SoftonHost accepts a variety of payment methods, including credit cards, debit cards, and other secure online payment options. Our aim is to facilitate a seamless and secure payment experience for our users.

Taxes and Fees: Any applicable taxes or fees will be explicitly outlined during the checkout process. It is the responsibility of users to review and understand these additional charges before completing the payment. This ensures that users have a comprehensive understanding of the total cost associated with the chosen services.

Billing Cycles and Renewal Policies: SoftonHost operates on specific billing cycles, including monthly, quarterly, semi-annual, and annual options. Users will receive advance notifications about upcoming renewals and associated costs to ensure uninterrupted service. Automatic renewal options may be available for user convenience, contributing to a hassle-free experience.

Refund Policy: SoftonHost offers a 30-day refund policy for eligible services, applicable only in the case of significant issues related to our service performance. It is important to note that payments for domain registrations, VPS, and Dedicated servers are non-refundable. For other services, refunds are considered if the client faces major problems or is dissatisfied after a thorough verification process. In such cases, a 20% deduction will be applied from the refunded amount.

Invoice Access: Invoices, containing a detailed breakdown of charges, are conveniently accessible through the user’s account portal. This feature allows users to view and download invoices for their records, promoting transparency and accountability in financial transactions with SoftonHost.

By engaging with SoftonHost’s services, users acknowledge and agree to adhere to the outlined payment, billing, and refund policies. We are committed to providing a positive and transparent experience for our valued clients. 

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