1. General Principles: Protecting Your Privacy

At SoftonHost, your privacy is our priority. When we handle your personal data, we follow these simple, yet important principles:

• Transparency and Fairness: We make sure your data is processed legally, fairly, and transparently.
• Clear Purpose: We only use your data for specific and legitimate purposes that we clearly define.
• Keeping It Minimal: We only ask for what’s necessary to provide you with the best service.
• Accuracy Matters: We keep your information accurate and up to date.
• Storing Safely: Your data is kept only as long as it’s needed for its purpose.
• Security First: We take steps to protect your data from unauthorized access, loss, or damage.

Everything stored on the SoftonHost platform is treated as strictly confidential, securely stored, and only accessed by qualified, authorized personnel.

2. The Information We Collect

2.1 Information You Provide Us

We collect certain personal information to ensure that SoftonHost runs smoothly and delivers the services you need. This information helps us fulfill our obligations to you and meet legal requirements. Note that if you choose not to provide specific details or request their deletion, your account may be deactivated.

Here’s what we may ask for:

• Account Sign Up Info: When you sign up, we need your email address and password. Sometimes, we may also need your name, contact details, or ID verification—especially for domain registration (as required by WHOIS).
• Login Details: If you log in with services like Google or Facebook, we’ll collect basic information such as your name and email, depending on what you share with us.
• Identity Verification: For domain registrations, we may ask for ID documents like a passport, driver’s license, or national ID (this is to comply with ICANN regulations).
• Payment Info: For paid services like hosting or domain registration, we may need your payment details. Don’t worry—transactions are handled by third-party providers, and we don’t store your full credit card information (just the last four digits for reference).
• Communication Records: If you chat with us or contact us via email or forms, we may save those conversations to improve our service.
• Job Applicants: If you apply for a role at SoftonHost, we’ll collect the details you provide as part of the process.
• Your Website Visitors: If you run a website using SoftonHost, we may collect limited data about your visitors (“Users-of-Users”) to support your operations.

Other Ways We May Collect Information
You might provide additional details when:

• Filling out forms or searching for something on our platform.
• Participating in surveys, promotions, or forums.

Keep Your Data Safe
To protect your privacy, avoid sharing sensitive details (like full card numbers or ID numbers) unless absolutely necessary.

2.2 Legal Basis for Collecting Your Data

We collect and process your data based on:

• Your consent, such as when signing up or contacting us.
• Contractual obligations, like providing the services you’ve signed up for.
• Legitimate business interests, like managing and improving our platform.
• Legal requirements, such as ICANN rules for domain registration.

2.3 Your Rights and Choices

• Edit or Delete Your Info: You can update or delete your contact details by logging into your SoftonHost account.
• Deactivate Your Account: To delete your email or deactivate your account, simply email us at support@softonhost.com, and we’ll guide you through the process.

2.4 Calls and Meetings

When you call or meet with us, we may record the interaction to improve our service quality. Here’s what we might collect:

• Your email address.
• The date, time, and duration of the conversation.
• Audio/video recordings or any information you voluntarily share.

These recordings are deleted after 30 days.

2.5 Information We Collect Automatically

When you use SoftonHost, we may collect data automatically to improve your experience and comply with regulations. This includes:

• Device Info: Your IP address, browser type, operating system, and other device details.
• Cookies and Tracking: Tools like cookies help us analyze how you use our platform. Check out our Cookies Policy for more information.
• Usage Patterns: We use tools like Google Analytics to understand what you interact with on our site (e.g., pages visited, searches made).
• Location Data: Your approximate location (determined via IP address) helps us improve your experience and meet legal obligations.

2.6 Legal Basis for Automatic Data Collection

We collect this data based on:

• Your consent.
• Our contractual obligations to provide you with a functional service.
• Legitimate interests to improve the platform and ensure its security.

We’re committed to keeping your personal data safe and handling it responsibly. If you have any questions, feel free to reach out. Your trust means everything to us!

3. How We Use Your Data

At SoftonHost, your trust is everything to us, and we’re committed to using your information thoughtfully. Here’s how your data helps us serve you better:

• To Identify You: Your details help us verify who you are, set up your account, and register your domains. It also ensures we can support you, share updates, and keep you in the loop about important changes.
• To Keep Things Safe and Secure: We use your information to confirm your identity (like checking your email or phone number) and stop fraud, spam, or anything harmful from happening.
• To Learn and Improve: By looking at overall trends from anonymized data, we can better understand what our customers need, improve our services, and make smarter decisions.
• To Stay Connected: Information like the device or operating system you’re using helps us solve technical issues and create a smoother experience for you.
• To Make Things Personal: We use insights about your interactions with us to send offers and suggestions that match your needs.
• To Keep You Updated: Sometimes, we need to contact you about critical updates, maintenance, billing information, or account-related issues. These messages are essential, so the only way to stop them is by deactivating your account.
• To Help with Unfinished Orders: If you leave something in your cart, we might send a friendly nudge to remind you. Don’t worry—you can opt out anytime through the unsubscribe link or your account settings.
• To Register Your Domains: Some domain details (like those for the WHOIS database) need to be shared publicly to comply with rules from ICANN. We store and handle this information securely. Learn more at ICANN WHOIS Policy.
• To Reach Out When You Need Us: Whether it’s troubleshooting an issue, answering a question, or collecting feedback, we might contact you by email, phone, or text.
• To Answer Your Sales Questions: If you reach out to us about a service but don’t have an account yet, we’ll use the information you give us to assist you. These communications are automatically deleted after 90 days.
• To Hear What You Think: We love feedback! From time to time, we might email you to ask for your opinion on a product or service. Sometimes we work with trusted partners for this, and we only share the necessary info, like your name and email address.
• To Keep You Safe on the Web: If you use our Dark Web Monitor service, we’ll scan for any breaches involving your email or domains and let you know if we find anything.
• To Keep Things Running Smoothly: Your data helps us make sure our platform works as it should and gets better over time.
• To Protect Your Information: Security is our top priority. We’re always working to prevent fraud and keep your data safe.
• To Follow the Law: When it comes to handling your data, we play by the rules and comply with all relevant laws.

4. Job Applications

Dreaming of joining the SoftonHost team? We’d love to have you apply! If you’re interested in one of our open roles (listed on our Careers page), here’s how we handle your application:

• We use your information to identify and evaluate candidates, make hiring decisions, and stay in touch during the process.
• Even if the position is filled, we may hold onto your application for up to a year in case another opportunity arises.

If you ever want to update or delete your application, just email us at info@softonhost.com and we’ll take care of it.

5. Information About Visitors to Our Users’ Websites

If you run a website or service using SoftonHost, you might collect data about your visitors. We securely store this information and process it for you.

Here’s what you need to know:

• As the website owner, it’s your responsibility to get consent from visitors before collecting their data and to comply with all relevant privacy laws.
• If you’re visiting one of our Users’ websites, any questions about your data should go directly to the site owner.

For more details, check out our Terms of Service.

6. Direct Marketing and Service Reminders

We want to keep you informed about updates, offers, and notifications—but only in ways that work for you. When you create an account with SoftonHost, you can choose to receive:

• Newsletters and promotions tailored to your preferences.
• Reminders about expiring services or upcoming renewals, which might come via email, SMS, or WhatsApp.

7.How to Manage Your Preferences

You’re always in control of how we communicate with you. To adjust your preferences:

1. Click the “unsubscribe” link in any email or text message you receive.
2. Log into your account and update your communication settings.

Prefer to do things manually? You can always email us at support@softonhost.com, and we’ll update your preferences for you.

We collect your personal data from:

• Directly from you: When you sign up, buy or contact us.
• Social Media: If you connect your accounts from platforms like Facebook or Google.
• Third-Party Services: If we work with partners to deliver our services.
• Dark Web Monitoring: If you enable this feature we will use a trusted third-party service to monitor the dark web for any breach of your credentials.
• Public Records: If data is available through legal means, we may access it.

8.Your Data is Safe

We keep your data only as long as necessary. Once you stop using our services you can request to have your data deleted. However some data may need to be kept:

• Legal Reasons: For tax, reporting or auditing purposes.
• Business Reasons: To prevent fraud and to keep you safe.
• Anonymized Data: Non-identifiable information like purchase history may be stored for analysis.

9.We Share Your Data

We may share your data in the following situations:

• With Your Consent: If you give us explicit permission.
• To Provide Services: For example when we work with third parties to deliver orders.
• Legal Requirements: If the law requires us to share your data, for example with authorities or for regulatory purposes.

If your data is processed outside the EU we ensure compliance with the relevant laws to protect your privacy.

10.Your Rights

Under data protection laws like GDPR you have:

• Access: You can see what we have about you.
• Correct: If your data is incorrect you can update it.
• Data Portability: You can request your data in a transferable format.
• Erase: You can ask us to delete your data in certain circumstances.
• Limit Processing: You can ask us to stop using your data.
• Object to Marketing: You can unsubscribe from marketing emails or targeted ads.

You can manage most of this through your account settings or contact us at support@softonhost.com if you need help.

11.Changes to this Policy

We may update this policy from time to time to keep it up to date. If we make any major changes we’ll email you. Continued use of our services means you agree to the new terms.

If you have any questions or doubts about your data contact us at info@softonhost.com  

“The SoftonHost Privacy Policy was last updated on January 16, 2025.”

12.Contact

If you have any questions or need more information we’re here to help. Contact our Data Protection Officer at the above email  or visit https://softonhost.com/contact-us/

We try to make this as easy as possible and we’re here to help.